Cancellation & Refund Policy

Understanding our cancellation, return, and refund procedures

Important Policy Overview

At Mizu India, we strive to provide the best customer experience. Please read our cancellation and refund policy carefully to understand your options and our procedures.

💡 For fastest assistance with cancellations and refunds, contact us via WhatsApp

Cancellation Policy

✅ When You Can Cancel

Before Dispatch

Orders can be cancelled free of charge before they are dispatched from our warehouse.

  • • Full refund available
  • • No cancellation charges
  • • Instant processing

❌ When You Cannot Cancel

After Dispatch

Once your order has been dispatched, it cannot be cancelled.

After Shipping

No cancellations accepted after the package is in transit.

📋 How to Request Cancellation

  1. 1. Contact us immediately via WhatsApp: +91 9163659870
  2. 2. Provide your order number and reason for cancellation
  3. 3. Our team will confirm if cancellation is possible
  4. 4. Refund will be processed within 3-5 business days

Returns & Exchange Policy

Return Conditions

✅ Eligible for Return

  • • Damaged or defective products
  • • Wrong item received
  • • Quality issues
  • • Manufacturing defects

❌ Not Eligible for Return

  • • Used or worn items
  • • Items without original packaging
  • • Personalized/customized products
  • • Items damaged by customer

Return Process

1

Contact Support

WhatsApp us within 7 days of delivery

2

Return Authorization

We'll provide return instructions

3

Ship Back

Send item in original packaging

4

Refund Processing

5-7 days after we receive item

Refund Policy

Processing Time

5-7 business days after approval

Refund Method

Same payment method used for purchase

Refund Amount

Full product amount (shipping may vary)

Refund Scenarios

🛍️ Order Cancellation (Before Dispatch)

Full refund including shipping charges

📦 Defective/Wrong Item

Full refund + return shipping covered by us

🔄 Customer Change of Mind

Refund minus return shipping charges

📭 Delivery Issues (Customer Unavailable)

Refund minus reshipment charges if applicable

Contact Support for Returns & Refunds

WhatsApp Support

+91 9163659870

📋 Information to Provide

  • • Order number
  • • Reason for return/refund
  • • Photos (if damaged/defective)
  • • Preferred resolution

Support Hours

Monday - Saturday:10:00 AM - 7:00 PM
Sunday:11:00 AM - 5:00 PM
Response Time:2-4 hours

💬 Quick Tip: Include your order number in your first message for faster processing!

Important Terms & Conditions

⚠️ Please Note

  • • Return shipping costs may apply for customer-initiated returns
  • • Items must be in original condition with tags/packaging
  • • Custom/personalized items are non-returnable
  • • Refunds are processed to the original payment method only

✅ Our Commitment

  • • Fair and transparent refund process
  • • Quick response to customer concerns
  • • Quality assurance on all products
  • • Customer satisfaction is our priority

Last updated: November 25, 2025

This policy is subject to change. For the most current version, please check our website.

For any clarification on our cancellation and refund policy, feel free to contact our support team.